AI support assistant chat answering an order question and handing a billing request to the team

AI Customer-Support Agent: fast answers, around the clock

A chat and email agent trained on your help docs, policies and past tickets. It resolves routine questions instantly, 24/7, handles simple requests and hands anything complex to your team with the full context.

Trained on your knowledge

We load your help center, policies and product info so answers match how your team responds.

Help-desk integration

Connects to your website chat, support inbox and tools like Zendesk, Intercom or HubSpot to create, update and tag tickets.

Actions, not just answers

Looks up orders, books appointments, updates records and routes requests.

Smooth human handoff

Escalates to the right person with a summary, so customers never have to repeat themselves.

Problems this solves

AI support agent answering customers and handing off to your team

Long wait times

Customers get answers in seconds instead of waiting in a queue.

Repetitive tickets

Password resets, order status and FAQs stop eating up your team's day.

After-hours gaps

Nights, weekends and peak seasons are covered without extra shifts.

Built to sound like you

AI support agent settings for tone of voice, guardrails and escalation to a person
We set the agent’s tone, guardrails and escalation rules with your team, test it against real past conversations, and launch in stages, starting with the questions it handles best. You stay in control of what it can and can’t do.
Support agent launch timeline

From kickoff to launch

1. Discovery

Review your top ticket types, tools and policies.

2. Build & train

Connect your knowledge sources and systems, and set tone and guardrails.

3. Test

Run the agent against real past tickets and fine-tune it with your team.

4. Launch & improve

Go live in stages, monitor results and expand coverage.

Turms is an AI automation agency based in New York.

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