A chat and email agent trained on your help docs, policies and past tickets. It resolves routine questions instantly, 24/7, handles simple requests and hands anything complex to your team with the full context.
Escalates to the right person with a summary, so customers never have to repeat themselves.
Problems this solves
Long wait times
Customers get answers in seconds instead of waiting in a queue.
Repetitive tickets
Password resets, order status and FAQs stop eating up your team's day.
After-hours gaps
Nights, weekends and peak seasons are covered without extra shifts.
Built to sound like you
We set the agent’s tone, guardrails and escalation rules with your team, test it against real past conversations, and launch in stages, starting with the questions it handles best. You stay in control of what it can and can’t do.
From kickoff to launch
1. Discovery
Review your top ticket types, tools and policies.
2. Build & train
Connect your knowledge sources and systems, and set tone and guardrails.
3. Test
Run the agent against real past tickets and fine-tune it with your team.
4. Launch & improve
Go live in stages, monitor results and expand coverage.